New Zealand

+ Rural - $12 flat rate (up to 5kg). If ordering multiple frames, we will contact you with additional freight charges.
+ Within NZ - $8 flat rate (excludes rural) - (up to 5kg). If ordering multiple frames, we will contact you with additional freight charges.
+ North Island - 1-3 business days for delivery.
+ South Island and Rural - 3-5 business days.
+ If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.
+ We do our best to get your item out the door within 5-10 business days. Shipping is additional. If there is any delay, we will let you know.
+ Orders placed on a long-weekend will vary the delivery time. Please add 1-2 days for anniversaries and public holidays.
+ Any orders placed over the weekend or on a public holiday will be processed on the first business day following.
+ All packages are non-signature.

 

International

+ At this stage we don’t ship internationally, but if you wish to - please email us to see what we can do.

 

Returns

+ Every frame/print we make is to your specifications therefore we cannot offer a refund on any correctly supplied items. If we notice something not quite right (like a double mat with massive bottom reveal) we will contact you before we go any further.
+ In the unlikely event that your item arrives damaged you will need to inform us within 48 hours of receiving it, ensuring you retain all packaging. Please email us with photos and explaination of damage etc so we can make a claim with our courier company. If you are unable to send photographic evidence via email, we may ask you to return the goods at our expense for inspection. Once we have inspected the goods and deem that the damage was done by a third party (i.e. courier) then we will replace the item as per original order or issue a credit note. Often, it is not worth sending back a damaged item, so we may ask you to dispose of it. We will not be responsible for any damage arising by you, the customer, after delivery. If your item arrives with broken glass, we will replace the glass at no cost to you, but again, we may ask you to dispose of it instead of shipping it back to us.